FAQ

Provides answers to frequently asked questions

We endeavour to despatch orders within 24 hours. We use DPD as our standard delivery courier using their Express service (Up to 48 hours generally)

Yes. You can enter a different shipping address to the billing address supplied during Checkout.

Yes. Choose Paypal Express/Card during Checkout

You can pay via Paypal OR Credit / Debit card using Paypal Express/Card. You do not need to have an account to check out and can make a one off payment. At the moment we are unable to take payments over the telephone.

We're always looking to expand our range. Firstly please read our Help pages: "How to measure your frame" and "How do our canopies fit?" If you need a size (or colour) we don't currently stock just let us know and we'll have a look into it. Ideally provide the original canopy or a photograph, and include exact size and shape details. If you know the make and model number of your frame, even better :)

A “Flat” canopy fits on a flat rectangular shaped frame, so have rounded corners or others more triangular, these canopies all have an overhanging scalloped edge. A “Round” canopy has a rectangular shaped frame with arched sides, giving it a raised rounded top. These canopies have straight edges.

All of the springs we have are for heavy duty use. The springs are all designed for use with garden swings as well as many other uses. The springs will hold up to 75kg each. Its more to personal choice. We have 2 types of springs, an S shaped spring and 90 degree angle spring. Check which type you need.

Yes, just add items to the cart / basket and the shipping cost is determined by the combined weight in your cart / basket.

Yes. We ship to Europe and the USA / Canada / Australasia – using an economy tracked & signed for service

The canopies are made from 100% 160G PA Polyester. 160G PA polyester is water resistant fabric not water proof, only front side is PA coated. Water will slide from the PA coated side fabric in a rain shower, however in heavy rain when the swing canopy is already wet, there is likely to be some water seepage. They aren't guaranteed fade proof.

FAQ


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