Frequently Asked Questions

 

Can I get my order delivered to an alternative address?

Yes. You can enter a different shipping address to the billing address supplied.

What is the difference between the flat and round canopies?

A “Flat” canopy fits on a flat rectangular shaped frame, so have rounded corners or others more triangular, these canopies all have an overhanging scalloped edge.

A “Round” canopy has a rectangular shaped frame with arched sides, giving it a raised rounded top. These canopies have straight edges.

Do you combine shipping?

Yes, just add items to the cart / basket and the shipping cost is determined by the combined weight in your cart / basket.


How do I get my discount?

Enter the discount code when you check out to take advantage of any offer you've received from us – Postage is not included in this offer.

What colours are available?

It depends on the size you need. We have Red, Blue, Green, Black, Grey, Brown & Beige but these colours are not available for every size.


There is not an exact size match available, what should I do?

If you have measured your frame and can’t see an exact match, try using our canopy size calculator. This will let you know the closest match to your frame. Canopies within a few cm’s will usually fit. Given the choice, go for a slightly larger canopy. e.g. If your frame measures 162 x 112 the 110 x 165 size would be adequate, if your frame is 190 x 115 and the closest canopies are 190 x 110 or 193 x 115, go for the larger size.


My canopy size is not available?

Have a look at the canopy size calculator. If there is nothing suitable, let us know using the contact us form. It may be that we have the size on order or may be getting your size in the future.

How do I measure my frame?

Measure your frame from the outside edge of each side to get the measurements. The scalloped overhang is not included in the measurements.

You can see an example here: Click Here 


How does the canopy attach to the frame?

All canopies have pockets to slide the tubular frame through on the long sides and Velcro on the short sides, with the execption of the 195 x 125 Round Canopies designed for the B&Q swing, they have pockets on the short sides for the straight poles and NO Velcro fasteners.


Are the canopies waterproof?

The canopies are made from 100% Polyester and are water resistant – they are not waterproof but will withstand some water.


Do you have any canopies suitable for wooden swing frames?

At this time we have no canopies suitable for wooden frames, it may be that we have some in the future so do check again. You may be able to extend the Velcro to adapt the canopies to fit.


My supplied canopy doesn’t fit – what do I do?

If your canopy doesn’t fit, let us know and we will provide you a return slip. Send the canopy back to the following address:

Springs & Canopies

18 Coniston Ave

Lytham St Annes

FY8 3DQ

Once received we will process your refund for the item. Postage will not be refunded.


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